FREQUENTLY ASKED QUESTIONS
Yes, absolutely.
At M Fragrance, what you see is exactly what you receive. We are committed to delivering the same product as shown in our images and descriptions—no compromises.
Each order is carefully checked before dispatch to ensure quality, accuracy, and presentation meet our standards. We focus on transparency, so there are no surprises when your package arrives.
Your trust matters to us, and we make sure every customer receives exactly what they expect—premium quality, every time.
You can return your order easily by following these steps:
1. Contact Us
Reach out to our support team within 3–7 days of delivery through WhatsApp or email. Share your order number and reason for return.
2. Condition Check
Make sure the product is unused, in original packaging, and in the same condition as delivered.
3. Return Approval
Once your request is reviewed, we will guide you with the return address and instructions.
4. Ship the Product
Send the item back using a reliable courier service. (Return shipping charges may apply.)
5. Refund / Exchange
After we receive and inspect the product, we will process your refund or exchange within a few working days.
Your satisfaction is important to us, and we’re here to make the process smooth and fair.
Yes, we do restock — but it depends on the product.
Most of our popular items are restocked regularly because of high demand. However, some limited or special fragrances may not come back once they are sold out.
Restocking time can vary:
- Fast-selling items are usually restocked within a few days to a couple of weeks
- High-demand or special items may take longer
- Some limited editions may not restock at all
If an item you like is out of stock, we recommend keeping an eye on the website or contacting us for updates. We’re always working to bring back the most loved fragrances as soon as possible.
Your interest matters to us, and we try our best to restock what you love 🤍
Delivery usually takes 3–5 working days for most cities. For remote areas, it may take a little longer depending on the courier service.
Once your order is confirmed, you will receive updates so you can track your delivery easily. We always try our best to deliver as quickly as possible while ensuring your product arrives safely.
